Coaching for Business Results
Many companies are integrating coaching into their overall human capital strategy to develop and retain talent. This workshop is an introduction to coaching competencies, and its effectiveness for achieving specific performance management goals. Different coaching exercises are included.
Understanding Your Individual Coaching Style
Participants receive individual assessment to identify and analyze coaching style. Dorothy is certified in the Suite of WholeBrain Creativity Assessments Suite (NBI™) an easy diagnostic tool to for assessing one’s thinking preference and style. Feedback results are possible in a group setting. This tool provides major insights into participants’ strengths, weaknesses, and developmental priorities. Exercises are offered on how to best communicate and work with employees who have different thinking preferences.
Coaching for the First Time Manager
Feedback is given on the Suite of WholeBrain Creativity Assessments Suite (NBI™) to determine participant’s coaching style, strengths and blind spots. Learn how effective coaching works, and how to manage boundaries during coaching process. Learn to concentrate on the employee’s context (personal and organizational) and understand where they are in the change process and change agenda. Learn the coaching skills of how to talk less and listen more by asking high leverage questions, and involving the employee at every phase of the coaching process in determine the situation, exploring options and developing solutions. Help employees connect potential options to core organizational and personal values.
Building on the (NBI™) thinking style assessment feedback, so team members can understand one another’s thinking preference and best way to obtain team mindset. Successful teams share five components: 1.) The building of trust and the ability for the leader to demonstrate genuine vulnerability first, so subordinates will take the same risk themselves. A personal histories exercise is offered to help build trust between members. 2.) Team members learn how to engage in healthy conflict. Members learn to coach one another not to retreat from constructive debate. 3.) Commitment: Great teams make clear and timely decisions and move forward with complete buy-in from every member of the team. 4.) Accountability: By clarifying exactly what the team needs to achieve and with regular feedback on member’s behavior or performance. 5.) Attention to details: By making results clear and rewarding those behaviors and actions that contribute to those results.
Storytelling: Galvanizing Change within the Workplace
Evolution has wired our brains for storytelling, and successful leadership understands how to energize people with stories. Leadership often initiates positive change within an organization, and storytelling is a tool to help spark action. A good story can make or break a presentation, because people don’t connect to graphs or documents. People connect to people. This workshop explains the different skill sets needed for effective storytelling and the types of stories to use for the desired outcome. In our knowledge society – talk is work, and learning how to communicate through stories means learning to speak more succinctly. Participants are given a short deadline and asked to write a one-minute story on ways they tried to instigate change either personally, at work or in the community. Afterwards, their stories are publicly presented. I use my background as a network journalist and writing university professor to work with participants on ways to make the stories stronger and more accessible. I also use my news anchor experience to help with voice delivery along with specific presentation skills needed for accessing executive presence.
Building Trust and Rapport with Your Staff
A step-by step process on how to effectively use the 360 interview assessment to promote staff development and realign goals. This interview tool can help professionals better understand what’s missing and what’s needed for creating more credibility and momentum for organizational success.
Effective Communications – Speak to Me Not at Me.
Listening is the most important style for strengthening communications skills for individuals and teams. Yet most of us don’t know to listen because we are never taught it properly. Simple techniques are offered on the four different levels of listening (most of us never get past level one) with interactive exercises such as mirroring, effective active listening responses, and other practices for learning how to listen with empathy to a partner.
Constructive Difficult Conversations
Difficult conversations aren’t about facts. Instead, they’re about emotions, interpretations, and values. The conversations usually consist of “what happened”, “feelings” and “Identity.” Participants will go over these conversations and learn a new framework and skills for different actions and responses. Interactive exercises are offered.
Many organizations don’t give their employees either enough or the right kind of feedback. Participants will learn the three different kinds of feedback: appreciation, coaching, and evaluation. Guidelines and techniques are offered for more positive outcomes with employees. Interactive exercises are offered.
The Art of Successful Negotiations – letting them have your way
This workshop will cover the six habits of effective negotiations, including the best alternative to a negotiation agreement and the “circle of value” between two parties. Understanding how successful negotiations begin with understanding and solving your own problems as all understanding and addressing your counterpart’s problems. Interactive exercises are offered.
Improve direct communications and create consensus for win-win situations by implementing SMART GOALS – Specific, Measurable and Observable, Aggressive yet achievable, Results oriented and relevant, Time bound. What will be accomplished, what is the success measure/indicator and what is the time frame? Identifying common communications barriers such as different individual thinking preferences and poor listening skills. Exercises are offered on how to communicate with people who think and process information differently than you.
Participants learn how to organize and highlight their ideas, with specific steps, for writing effective business correspondence such as memos, letters, e-mails. Understand how to achieve clarity of content, with proper grammar and punctuation, and utilizing short powerful words and phrases. A short business writing exercise will be given for participants to practice their skills.
The ABC’s of writing: Accuracy, brevity and clarity
Participants write a simple story to deadline, and then read it out loud. Using my skills as a former ABC News editor and journalism professor, I critique the story so the group can hear how to better organize ideas, and write clearer, with short powerful sentences. There can be amazing results in participants for changing thinking and writing skills by doing this exercise.
Being a great speaker is more than what you say; it’s how you present yourself. Discussing what attire to wear and how to hold the body when addressing an audience. Understanding the proper use of diction, tone and expression, and the best way to present if English is your second language. Learn how to address the audience and where to look. Simple methods are offered to handle “stage fright” as well as increasing impact with visual aids. And – because effective public speaking depends on practice- a speaking exercise is offered.
How to enter a room with executive presence and advocate your position with short, powerful words and phrases. Being a great speaker is more than your words – it’s your non verbal statement with correct clothes and body language, along with proper, diction, tone and expression. Simple exercises are offered.
Understanding the importance of change as well as the immunity to change dynamic. A diagnostic tool is given that identifies core assumptions and competing commitments. A simple writing exercise is also offered for exploring ways in which the participant has already initiated change. Steps are given on how to communicate a compelling vision and solid strategy for creating employee buy-in and building team consensus.
Creativity and Innovation
Learn to think more creatively by integrating and imaging how different pieces fit together. Creating a safe workshop environment so participants will abandon their usual approach and mindset, and learn how to access the right side of the brain for creative thinking. By using simple writing techniques, such as journaling, keeping a metaphor log for mental wandering, and brainstorming with a partner, people are encouraged to “try on” new mindsets and solutions by using different thinking preferences. Role-playing exercises are offered, as a means of gaining broader perspectives.
Driving your Success
Defining factors that demonstrate initiative, while understanding barriers for creating it. Learning how to become solutions focused and doing more of what works in the organization. How to leverage small easy wins into bigger opportunities, and how to take more risks for new innovative ideas. Understanding A.N.T.S. (Automatic Negative Thoughts) and how to move out of “judger” mindset into learner” mindset.
Mindfulness – What it means to the Workplace
Mindfulness is now a highly researched subject shown to improve business productivity. Evidenced based studies and convincing statistics show mindfulness can reduce health insurance premiums, staff-absenteeism and staff-turnover – while improving employee satisfaction in the workplace. Simple exercises and practices on how to achieve mindfulness are offered to understand how we respond to sensory input through our thoughts, emotions and bodies.
How to professionally behave in different business social settings, with a focus on the business hierarchy at meetings, the dining table or other social functions. Learn the boundaries of conversation in a professional setting along with how to receive and send the proper cues. What to wear, and how to correctly eat and drink at business functions, as well as understanding the different aspects of manners. Participants learn how to navigate the place setting at the table such as what silverware, glassware and plates to use, and how to conduct oneself with grace.
Conducting Effective Meetings.
Simple time-management and organizing tools are taught for holding productive Meetings and staying on track with effective presentations and accountability from Attendees, which end in measurable results.